Panellicense
Legal

Service agreement.

The terms that govern your purchase and use of panel licenses resold by Panellicense. Plain enough to read in one sitting, specific enough to settle a dispute.

Last updated
16 May 2026
Effective
1 June 2026
Version
v3.0
Governing law
England & Wales

This agreement is between you (the “Customer”) and Panellicense Ltd (“Panellicense”, “we”, “us”). It applies whenever you purchase, renew, or use a software license that we resell — cPanel, Plesk Obsidian, LiteSpeed, CloudLinux and Softaculous, together with any added services such as migration assistance. By placing an order, creating a billing account, or activating a license key, you agree to be bound by this agreement.

1. Parties and scope

Panellicense is an authorised reseller of third-party software. We do not develop the licensed software itself; we provision keys issued by the upstream vendors and handle your billing, support intake, and license lifecycle in one place. Hardware, hosting, data, and the server on which the licensed software runs are your responsibility.

2. Definitions

  • License— the right granted by the upstream vendor (cPanel L.L.C., WebPros, LiteSpeed Technologies, CloudLinux Inc., Softaculous Ltd., and others) to install and use a specific version of their software, subject to that vendor's end-user license agreement.
  • Service — issuance, renewal, rebinding, and suspension of a License through our billing portal, together with first-line support and the uptime commitment in section 8.
  • Billing cycle — a one-month period beginning on the day of your first paid invoice (or, where you opted in, the 1st of the calendar month after a prorated initial period).
  • Vendor EULA — the end-user license agreement maintained by the upstream vendor and incorporated into this agreement by reference (see section 3).

3. License grant and vendor EULAs

We grant you a non-exclusive, non-transferable, non-sublicensable right to use each License you purchase, for the duration that you are current on the associated fees and in compliance with this agreement. Each License is additionally governed by the upstream vendor's EULA, including:

Where the Vendor EULA conflicts with this agreement on a matter of usage, installation, or end-user obligations, the Vendor EULA prevails. Where the conflict concerns billing, support, or the commercial relationship between you and Panellicense, this agreement prevails.

4. Account, eligibility and accuracy

You must be at least 18 years old and able to enter into a binding contract. You agree to provide accurate billing and contact information, to keep it current, and to safeguard the credentials to your billing account at my.panellicense.com. You are responsible for all activity carried out under your account, including actions taken by anyone you authorise.

5. Billing, proration and renewal

Licenses are billed monthly in advance, in the currency selected when you placed the first order in a cycle. Currency selection locks for the duration of the cycle. For Licenses activated mid-month, we prorate the first invoice to the 15th of the calendar month and align subsequent invoices to the 1st; for Licenses activated after the 15th, the first invoice covers the remainder of the current month plus the next full month.

Licenses renew automatically at the end of each cycle until cancelled. Cancellation requests submitted at least 48 hours before the renewal date stop the next invoice; requests made within the final 48 hours may not interrupt the next cycle, but you will not be charged again after that. We may revise prices on 30 days' notice; price changes do not affect the cycle already in progress.

6. Taxes, currency and chargebacks

Prices are exclusive of VAT, GST, sales tax and similar levies unless stated otherwise. Where we are required to collect tax, it appears as a separate line on the invoice. Payments must be made in cleared funds; if a payment is reversed, charged back, or otherwise unwound after issuance of a License, we may suspend the License immediately and recover the disputed amount plus any bank fees from any credit on the account.

7. Support and provisioning

Standard provisioning targets are 15 minutes for cPanel, Plesk, and Softaculous Licenses, and 60 minutes for LiteSpeed and CloudLinux. Targets apply during business hours (08:00–20:00 UTC, Monday–Friday) and are best-effort outside them. We provide first-line support for license activation, key regeneration, IP rebinding, billing questions, and migration assistance. Software bugs, kernel-level issues, and product feature requests are routed to the upstream vendor; we will keep you informed but cannot commit to a vendor resolution timeline.

8. Uptime commitment and service credits

We target 99.9% monthly availability of the license-issuance and validation endpoints we operate (the billing portal, license-key API, and rebinding API). Availability is measured as total minutes in the calendar month minus minutes during which the endpoints returned a 5xx response or were unreachable from our two independent monitoring locations, divided by total minutes.

If we miss the target in a calendar month, you may claim a service credit by emailing support@panellicense.com within 30 days of the end of the affected month:

  • 99.0% – 99.89% — 5% credit of that month's fees
  • 95.0% – 98.99% — 10% credit
  • Below 95.0% — 25% credit

Service credits are the sole and exclusive remedy for any failure to meet the uptime target. Credits do not apply to scheduled maintenance (announced at least 48 hours in advance), to outages caused by upstream vendor systems, or to issues on your own server or network.

9. IP rebinding and license transfers

Each License is bound to a single primary IP address. You may rebind a License to a new IP through the billing portal subject to the monthly cap shown on your tier (see the pricing page). Monthly Licenses may be transferred to a third party on written notice and subject to the recipient accepting this agreement; one-year, two-year, and three-year Licenses are not transferable, in line with the upstream vendor terms.

10. Acceptable use

You agree not to use the Service, or any License obtained through it, to:

  • install or operate the licensed software on infrastructure you do not own, lease, or have explicit authorisation to administer;
  • resell, sublicense, or pool a License across multiple unrelated end users without our prior written consent;
  • circumvent or interfere with license validation, watermarking, telemetry, or upstream-vendor anti-abuse systems;
  • host, distribute, or facilitate content that is unlawful in the jurisdictions where your end users reside, including malware, phishing infrastructure, child sexual abuse material, and content infringing third- party intellectual property;
  • generate excessive automated traffic against our APIs (more than 60 requests per minute per account without prior arrangement).

11. Suspension and termination

We may suspend or terminate a License or the entire account, with or without notice, if: payment is overdue by more than 7 days; you breach the acceptable use policy in section 10; the upstream vendor instructs us to revoke a key; or continued operation creates a security, legal, or reputational risk to us or our other customers. Where the breach is curable, we will give you a reasonable opportunity to cure before terminating.

Either party may terminate the agreement for convenience by cancelling all active Licenses through the billing portal. Termination does not refund the current billing cycle except as set out in section 12.

12. Refunds and cancellation

Because Licenses are issued by the upstream vendor and meter against vendor quotas the moment they are activated, fees are non-refundable once a License key has been issued, except in the following cases:

  • First-purchase guarantee. For your first paid month with us, we will refund the License fee if you request cancellation within 7 calendar days of activation and the License has been validated against fewer than 10 hosted accounts in that period.
  • Provisioning failure. If we cannot deliver a working License key within 24 hours of payment due to a fault on our side, you may request a full refund.
  • Sustained outage. If our license-issuance API is unavailable for more than 24 consecutive hours and you cannot operate the License during that period, you may elect a pro-rata refund in place of the service credit in section 8.

13. Intellectual property and trademarks

All rights in the licensed software remain with the upstream vendor. All rights in the Panellicense portal, documentation, knowledge base, and brand remain with us. You may refer to Panellicense by name as your reseller; you may not use our logo, the “Panellicense” word mark, or any confusingly similar mark in advertising, in a domain name, or in a way that suggests endorsement, without our prior written permission.

14. Confidentiality and data

Each party agrees to protect the other's non-public information using at least the same care it uses for its own confidential information, and not to use it except to perform this agreement. The obligation survives termination for three years. Personal data is processed in accordance with our privacy policy; where you instruct us to process personal data on your behalf, the data-processing addendum at /legal/dpa applies.

15. Warranties and disclaimers

We warrant that we will perform the Service with reasonable skill and care. Except for that warranty and any non-excludable statutory rights, the Service and each License are provided “as is” and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant the licensed software itself; warranty for the software, if any, is offered (or disclaimed) by the upstream vendor in the Vendor EULA.

16. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, consequential, special, or punitive damages, lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility. Our total aggregate liability arising out of or relating to this agreement is capped at the fees you actually paid to us in the three (3) months preceding the event that gave rise to the claim. Nothing in this section limits liability for death, personal injury caused by negligence, fraud, or any other liability that cannot be excluded as a matter of law.

17. Indemnification

You agree to indemnify and hold Panellicense, its affiliates, and the upstream vendors harmless from any third-party claim arising out of (i) your use of a License outside the scope granted; (ii) content you or your end users host; or (iii) your breach of section 10. We will notify you promptly of any such claim, allow you to control the defence with counsel of your choice, and cooperate reasonably at your expense.

18. Force majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control, including acts of god, war, civil unrest, labour disputes, regional internet outages, upstream-vendor outages, government action, and pandemics. The affected party will notify the other promptly and resume performance as soon as practicable.

19. Changes to this agreement

We may amend this agreement from time to time. Material changes will be announced by email to the address on your billing account and posted on this page at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance. If you object to a change, your remedy is to cancel before it takes effect.

20. Governing law and disputes

This agreement is governed by the laws of England and Wales, without regard to conflict-of-laws principles. Each party submits to the exclusive jurisdiction of the courts of England and Wales for any dispute, except that either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information. Before filing, the parties agree to attempt resolution in good faith for 30 days from written notice of the dispute.

21. Notices and miscellaneous

Notices to us must be sent to legal@panellicense.com; notices to you will be sent to the email on your billing account. If any provision of this agreement is held unenforceable, the remainder remains in force. Failure to enforce a provision is not a waiver. You may not assign this agreement without our written consent; we may assign it to an affiliate or to a successor in a merger or asset sale. This agreement, together with the Vendor EULAs and any order you place, is the entire agreement between the parties on its subject and supersedes any prior understanding.

22. Contact

Panellicense Ltd — registered in England & Wales.
Legal: legal@panellicense.com
Support: support@panellicense.com
Billing portal: my.panellicense.com